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FAQs

Execution & Support

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What is the typical lead time from initial inquiry to a confirmed itinerary?

Category: Execution & Support
A. Efficiency Matched with Attention to Detail. For a standard-length trip, we aim for a confirmed itinerary within 7 to 10 days of your initial consultation. Our initial proposal, based on your brief, is typically delivered within 2-3 business days. Our process is designed to be swift and fluid, respecting your schedule while ensuring every detail is perfect before ticketing begins.
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Are your guides simple navigators, or do they offer a deeper level of service?

Category: Execution & Support

A. They are Your Personal Cultural Ambassadors. Our guides are much more than mere interpreters; they are multilingual professionals with profound knowledge in history, art, and local culture. They serve as your personal concierge, anticipating your needs, offering nuanced insights, and ensuring every interaction is smooth, exclusive, and enriching.

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What is the support structure for emergencies or last-minute changes during the trip?

Category: Execution & Support

A. 24/7 Local Support, Handled Discreetly. During your entire stay, you will have access to a dedicated emergency line, staffed by our Japan-based team. Should you require an immediate itinerary adjustment, medical assistance, or any other unforeseen support, we will handle all logistics swiftly and discreetly, allowing you to focus solely on your recovery or enjoyment.

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I’m a first-time visitor to Japan and feel uncertain about the process.

Category: Execution & Support

A. We specialize in turning uncertainty into excitement. For first-time travelers, we provide a comprehensive, curated Travel Dossier covering all essentials—from cultural etiquette to high-end dining reservations. We build your confidence by providing a personalized, step-by-step introduction to Japan, ensuring your first visit is completely seamless and inspiring.