All charges are payable by credit card (VISA,MASTERCARD,American Express) with JPY or cash with Japanese currency “YEN” or US Dollars “USD”.
Terms and Condition
Acceptance of the following policies, terms and conditions is required for participation in the Tokyo Travel Assist program.
About Tokyo Travel Assist
Tokyo Travel Assist, hereafter referred to as TTA, is tour guide providing service in Tokyo operated by Travel Assist Japan LLC formed to entertain foreign travelers to have a good understanding of Japanese culture, lifestyle and people for better cross-cultural friendship.
Members of TTA and TTA navigators are half volunteers who provide guide services out of their own goodwill. TTA makes no claims or guarantees as to the qualifications or experience of its navigators.
Any and all persons who request and/or utilize the services of TTA will be referred to as “guest(s)” hereafter.
Typically, TTA offers one (1) navigator per group of guests. There are no predetermined routes of destinations. TTA navigators will do their best to suggest custom itineraries based upon the needs of each group of guests. The guests have original ideas of destinations, and navigators would assist and lead fuests efficiently to satisfy the needs of the group.
TTA reserves the right to refuse requests or itineraries that TTA deems unreasonable for any reason. TTA navigators are able to reserve events, tickets,restaurants, as an intermediary on a personal basis.
Guests are responsible for the following expenses:
TRAVEL EXPENSES INCURRED BY THE NAVIGATOR while conducting a tour for the guests. These include any and all public transportation fees incurred after meeting the guest at the appointed meeting place. Guests are not responsible for costs incurred by the navigator while traveling to or from the meeting place both before and after the tour period. However, guests must pay any costs incurred when the navigator is asked to pick up guest(s) at any airport.
ADMISSION FEES to museums, temples, events etc. incurred by the navigator while providing navigation services.
MEALS eaten by the navigator while providing his or her services to the guest(s).
EXPENSES for any additional navigators. The guest(s) will be responsible for any of the expenses outlined in this section for all navigators provided to them by TTA. Typically, only one (1) navigator is provided per group of guests. However, for groups larger than five (5) persons, additional navigators may be sent.
TTA and its navigators reserve the right to terminate navigation services at any point during the tour if the guest(s) exhibit any of the following behavior:
UNSAFE or ILLEGAL BEHAVIOR.
INAPPROPRIATE SEXUAL BEHAVIOR or advances. This includes sexual behavior initiated by the guest(s) toward the navigator, occurring among the guest(s) and or that initiated by the guest(s) toward persons outside of the tour group.
INTOXICATION AND ILLICIT DRUG ABUSE.
REFUSING to cover expenses incurred by the navigator as outlined in the above section on expenses.
ANY CONDUCT, BEHAVIOR, OR ACTION that the navigator feels is inappropriate or offensive or reflects poorly upon his or her self or TTA.
Statement of Limited Liability
TTA and its navigators are not responsible for any illnesses, injuries, thefts, losses, or any resulting damages incurred by the guest(s) or navigator (s) while using TTA services. The guest(s) accept(s) full responsibility for any damages, injuries, or losses that he/she/they may incur while using TTA services. Travel assist Japan LLC disclaims any responsibility or liability whatsoever, and the tour or travel participants on behalf of himself (herself), his (her) dependents, heirs, executors, administrators and assigns, agree to release and hold harmless Travel assist Japan LLC for any delays, delayed departure or arrival, missed carrier connections, loss, death, damage or injury to person or property, including but not limited to baggage, accident, mechanical defects, failure or negligence of any nature whatsoever in connection with any accommodations, transportation or other services or for any substitution of hotels or of carriers’ equipment with or without notice, or for any additional expenses occasioned thereby.
Right to Refuse Service, Conflicts of Interest
The guest(s) provide(s) false information through the application form when requesting a navigator and/or e-mail exchanges with TTA or the navigator(s).
The guest(s) attempt(s) to profit or gain monetarily from TTA services or operate(s) a business which attempts to profit or gain from TTA services.
The guest(s) paid for or received a referral to TTA services by a for-profit entity such as a travel agency.
The guest(s) request(s) to engage in “sexual tourism” in any form or fashion. This includes but is not limited to requests to visit brothels, sexual goods shops, adult book stores and other similar venues which TTA deems inappropriate for its navigator services.
The navigator(s) may cancel appointments with due notice if unavoidable reasons or extreme circumstances (e.g., extreme weather conditions, natural disasters, etc.) occur.
Sudden Cancellation by Guest(s)
TTA reserves the right to refuse service o guest(s) who have previously cancelled navigator appointments without due notice. This excludes cases in which cancellation was for unavoidable reasons or extreme circumstances.
Process for Being Appointed
Guest(s) agree to adhere to the following process when requesting a navigator from TTA.
1)Guest applies for a navigator at the relevant form on the website.
2)Guest receives an acceptance e-mail from TTA.
3)A navigator is appointed to the guest and contacts the guest via e-mail directly.
4)If the guest does not receive an e-mail from a navigator up to within two (2) days prior to his or her requested tour date, it means that no navigator could be found. No further correspondence from TTA to the guest will be issued.
Cases in Which TTA May be Unable to Provide a navigator
In the following cases, TTA may be unable to provide a navigator to the guest(s):
There are too many applicants and or a shortage of available navigators.
A navigator cannot be found who speaks the language requested by the guest.
A navigator cannot be found who is able to meet the guest’s request (e.g., starting a tour from 5 a.m., climbing Mount Fuji with a navigator, etc.).
Guest fails to submit his or her request at least two (2) weeks prior to the requested tour date.
Booking, Deposit and Payment
The deposit of approximately 20% of the total cost of the tour, is payable to Tokyo Travel Assist on booking. This deposit is fully refundable to the Booker only if the case of unexpected reason like tour guide’s illness, natural disaster on the tour day and time. For any other reasons the “deposit” is non-refundable to the Booker.
The Booker is responsible for paying the balance of the tour cost directly to the tour guide on the day of the tour.
Acceptance of Policies, Terms and Conditions of Tokyo Travel Assist (TTA)
The guest is regarded as completely accepting of TTA’s policies, terms, and conditions when sending the form in the proper page to TTA as outlined in this agreement.
|Day of cancellation||Cancellation Charge|
|to 30 days prior||0%|
|29 to 7 days prior||30%|
|6 to 1 days prior||80%|
|on the day||100%|