Travel Assist Japan’s Covid-19 information ( as of 1st May 2021)
At Travel Assist Japan (TAJ), we will always put health and safety first. With the Covid-19 outbreak, it has become essential to take consistent, careful, and deliberate actions to ensure a safer touring environment for all. We expect every TAJ`s guide and traveler to act responsibly to protect the health and safety of themselves, their companions, and the wider communities in which they live, work and travel.
The following guidelines outline the best practices we expect travelers and guides to follow, to prioritize health and safety during the COVID-19 outbreak.
*Do not go on tour if you, or someone with whom you have been in contact, are sick or are experiencing any COVID-19 symptoms (such as cough, fever, shortness of breath). Travelers can take advantage of our Flexible Cancellation Policy if they need to cancel their tour at the last minute.
*Avoid physical contact between guide and traveler; no hugs/handshakes for now.
*Vehicles to be sanitized (interiors and door handles) before and after each tour.
*Hand sanitizer, spare masks and wipes to be available at all times.
*Wear masks while in enclosed spaces, like vehicles or museums.
*Be aware of and respect local health and safety regulations and advisories.
*Report any concerns to TAJ right away.
We also expect guides and travelers to continue to embrace the “new normal” practices we’ve all become accustomed to: Wash/sanitize hands frequently; Cough or sneeze only into a closed elbow; Avoid shared items; Maintain physical distance between yourself and those outside your family/friend circle.
Our Flexible Cancellation Policy during the COVID-19 outbreak.
We want to make the process of booking and changing a booking as simple and stress-free as possible. Every tour at TAJ can be cancelled for a full refund of the guide fee up to 30 hours before the tour date.
All charges are payable by credit card (VISA, MASTERCARD, American Express) with JPY or cash with Japanese currency “YEN” or US Dollars “USD”.
Terms and Condition
Acceptance of the following policies, terms and conditions is required for participation in the Tokyo Travel Assist program.
About Tokyo Travel Assist
Tokyo Travel Assist, hereafter referred to as TTA, is tour guide providing service in Tokyo operated by Travel Assist Japan LLC formed to entertain foreign travelers to have a good understanding of Japanese culture, lifestyle and people for better cross-cultural friendship.
Members of TTA and TTA guides are all high-motivated who provide professional services to our guests as much as possible. TTA makes no claims or guarantees as to the qualifications or experience of its tour guides.
Any and all persons who request and/or utilize the services of TTA will be referred to as “guest(s)” hereafter.
Typically, TTA offers one (1) guide per group of guests. There are no predetermined routes of destinations. TTA guides will do their best to suggest custom itineraries based upon the needs of each group of guests. The guests have original ideas of destinations, and guides would assist and lead guests efficiently to satisfy the needs of the group.
TTA reserves the right to refuse requests or itineraries that TTA deems unreasonable for any reason. TTA guides are able to reserve events, tickets, restaurants, as an intermediary on a personal basis.
Guests are responsible for the following expenses:
TRAVEL EXPENSES INCURRED BY THE GUIDE while conducting a tour for the guests. These include any and all public transportation fees incurred after meeting the guest at the appointed meeting place. Guests are not responsible for costs incurred by the guide while traveling to or from the meeting place both before and after the tour period. However, guests must pay any costs incurred when the guide is asked to pick up guest(s) at any airport.
ADMISSION FEES to museums, temples, events etc. incurred by the guide while providing the services.
MEALS eaten by the guide while providing his or her services to the guest(s).
EXPENSES for any additional guides. The guest(s) will be responsible for any of the expenses outlined in this section for all guides provided to them by TTA. Typically, only one (1) guide is provided per group of guests. However, for groups larger than ten (10) persons, additional guide may be sent.
TTA and its guides reserve the right to terminate the services at any point during the tour if the guest(s) exhibit any of the following behavior:
UNSAFE or ILLEGAL BEHAVIOR.
INAPPROPRIATE SEXUAL BEHAVIOR or advances. This includes sexual behavior initiated by the guest(s) toward the guide, occurring among the guest(s) and or that initiated by the guest(s) toward persons outside of the tour group.
INTOXICATION AND ILLICIT DRUG ABUSE.
REFUSING to cover expenses incurred by the guide as outlined in the above section on expenses.
ANY CONDUCT, BEHAVIOR, OR ACTION that the guide feels is inappropriate or offensive or reflects poorly upon his or her self or TTA.
Statement of Limited Liability
TTA and its guides are not responsible for any illnesses, injuries, thefts, losses, or any resulting damages incurred by the guest(s) or the guide(s) while using TTA services. The guest(s) accept(s) full responsibility for any damages, injuries, or losses that he/she/they may incur while using TTA services. Travel assist Japan LLC disclaims any responsibility or liability whatsoever, and the tour or travel participants on behalf of himself (herself), his (her) dependents, heirs, executors, administrators and assigns, agree to release and hold harmless Travel assist Japan LLC for any delays, delayed departure or arrival, missed carrier connections, loss, death, damage or injury to person or property, including but not limited to baggage, accident, mechanical defects, failure or negligence of any nature whatsoever in connection with any accommodations, transportation or other services or for any substitution of hotels or of carriers’ equipment with or without notice, or for any additional expenses occasioned thereby.
Right to Refuse Service, Conflicts of Interest
The guest(s) provide(s) false information through the application form when requesting a guide and/or e-mail exchanges with TTA or the guide(s).
The guest(s) attempt(s) to profit or gain monetarily from TTA services or operate(s) a business which attempts to profit or gain from TTA services.
The guest(s) paid for or received a referral to TTA services by a for-profit entity such as a travel agency.
The guest(s) request(s) to engage in “sexual tourism” in any form or fashion. This includes but is not limited to requests to visit brothels, sexual goods shops, adult book stores and other similar venues which TTA deems inappropriate for its tour guide services.
The guide(s) may cancel appointments with due notice if unavoidable reasons or extreme circumstances (e.g., extreme weather conditions, natural disasters, etc.) occur.
Sudden Cancellation by Guest(s)
TTA reserves the right to refuse service to guest(s) who have previously cancelled the appointments without due notice. This excludes cases in which cancellation was for unavoidable reasons or extreme circumstances.
Process for Being Appointed
Guest(s) agree to adhere to the following process when requesting a guide from TTA.
1)Guest applies for a guide at the relevant form on the website.
2)Guest receives an acceptance e-mail from TTA.
3)A guide is appointed to the guest and contacts the guest via e-mail directly.
4)If the guest does not receive an e-mail from a guide up to within two (2) days prior to his or her requested tour date, it means that no guide could be found. No further correspondence from TTA to the guest will be issued.
Cases in Which TTA May be Unable to Provide a guide.
In the following cases, TTA may be unable to provide a guide to the guest(s):
There are too many applicants and or a shortage of available guides.
A guide cannot be found who speaks the language requested by the guest.
A guide cannot be found who is able to meet the guest’s request (e.g., starting a tour from 5 a.m., climbing Mount Fuji with a guide, etc.).
Guest fails to submit his or her request at least two (2) weeks prior to the requested tour date.
Booking, Deposit and Payment
The deposit of approximately 20% of the total cost of the tour, is payable to Tokyo Travel Assist on booking. This deposit is fully refundable to the Booker only if the case of unexpected reason like a tour guide’s illness, natural disaster on the tour day and time. For any other reasons the “deposit” is non-refundable to the Booker.
The Booker is responsible for paying the balance of the tour cost by requested due date over online. Tokyo Travel Assist will send you online invoice at necessary timing.
Acceptance of Policies, Terms and Conditions of Tokyo Travel Assist (TTA)
The guest is regarded as completely accepting of TTA’s policies, terms, and conditions when sending the form in the proper page to TTA as outlined in this agreement.
The balance due (rest of the deposit) would be refunded depending on your timing.
|Time of cancellation||Cancellation Charge|
|48 hours prior to the tour time||20%|
|on the day||100%|