1. General Information

Tokyo Travel Assist (“TTA”) provides private guide and interpretation services for travelers visiting Japan. Our mission is to offer friendly and reliable local assistance to ensure a safe and enjoyable experience.
By booking any service with TTA, guests agree to be bound by these Terms and Conditions.

2. Bookings and Payments

A booking is considered confirmed once Tokyo Travel Assist (TTA) receives the required deposit or full payment through the accepted payment methods listed on our website. The deposit, approximately 20% of the total tour cost, is payable to TTA at the time of booking. This deposit is fully refundable to the Booker only in the case of unforeseen circumstances such as the tour guide’s illness or a natural disaster occurring at the scheduled tour date and time. For any other reason, the deposit is non-refundable.

The Booker is responsible for ensuring that all booking details are accurate at the time of reservation. Any changes or corrections must be communicated to TTA in writing. Once a reservation has been made, no minor changes will be accepted.

The remaining balance of the tour cost must be paid by the specified due date online. TTA will send an online invoice when payment becomes due.

3. Cancellations and Modifications

Cancellations must be made in writing (email is acceptable).
Refunds, if applicable, will follow TTA’s standard refund policy as stated on the booking page.
TTA reserves the right to cancel or reschedule any tour in the event of illness, weather issues, transportation delays, safety concerns, or other unavoidable circumstances. In such cases, TTA will make reasonable efforts to offer an alternative arrangement or partial refund at its discretion.

4. Conduct During the Service

Guests are expected to behave responsibly and respectfully throughout the tour.
If a guest’s behavior is deemed unsafe, inappropriate, or unlawful — including intoxication, harassment, or refusal to follow safety instructions — the guide may immediately terminate the service without refund.
Guests are responsible for their own physical condition and must ensure they are fit to participate in walking or sightseeing activities.

5. Services Provided by Third Parties

TTA may introduce or coordinate transportation, restaurants, attractions, or other third-party services.
TTA does not operate, own, or control these third parties and cannot guarantee their performance, safety, or quality.
Any issues or claims related to such services must be addressed directly with the respective provider.
Participation in any third-party service is at the guest’s own risk.

6. Guest Responsibilities

Guests are expected to:

• Follow all reasonable instructions provided by their guide.

• Be punctual and prepared for the scheduled start time.

• Inform TTA in advance of any medical conditions, disabilities, or special needs.

• Ensure they carry appropriate insurance covering medical emergencies, accidents, cancellations, and theft.

Failure to comply may result in termination of the service without refund.

7. Limitation of Liability

Except in cases of willful misconduct or gross negligence, TTA, its staff, and guides shall not be held responsible for any injury, illness, loss, damage, accident, delay, or other incident arising during or as a result of participation in TTA services.
TTA shall not be liable for indirect, consequential, or incidental damages, including loss of profit, opportunity, or enjoyment.
TTA’s total liability, whether in contract or tort, shall not exceed the total amount paid for the relevant service.
Guests agree to release and hold harmless TTA and its representatives from any claims, expenses, or damages arising from participation in the tour.

8. Force Majeure

TTA shall not be liable for any delay, change, or cancellation resulting from circumstances beyond its control, including but not limited to natural disasters, extreme weather, war, civil unrest, strikes, transportation failures, governmental orders, or infectious disease outbreaks.
In such cases, TTA will make reasonable efforts to provide an alternative solution; however, refunds or compensation remain at TTA’s sole discretion.

9. Personal Belongings

Guests are solely responsible for their personal items, valuables, travel documents, and electronic devices during the service.
TTA is not responsible for loss, theft, or damage to any personal property at any time.

10. Insurance

TTA strongly recommends that all guests purchase comprehensive travel insurance prior to participation, including coverage for medical treatment, cancellations, accidents, and personal liability.
Guests acknowledge that participation without insurance is entirely at their own risk.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
Any dispute arising in relation to these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.

12. Acceptance of Terms

By submitting a booking or participating in any service provided by TTA, guests confirm that they have read, understood, and agreed to these Terms and Conditions.

TTA reserves the right to refuse requests or itineraries that TTA deems unreasonable for any reason. TTA guides are able to reserve events, tickets, and restaurants, as an intermediary on a personal basis.